NEW DELHI: HMD 102 4G Dual Sim is advertised with a 1-year replacement guarantee, but the official India terms require the original invoice and limit the offer to covered hardware failures or manufacturing defects. Replacement remains at HMD's discretion. The guarantee should therefore be read together with the manufacturer's limited warranty supplied with the device.
| Check | Official position |
|---|---|
| Model | HMD 102 4G Dual Sim |
| Advertised guarantee | 1 year |
| Purchase record | Original invoice required |
| Scope | Covered hardware failure or manufacturing defect |
| Replacement stock | May be fresh or refurbished |
| Current handset listing | Rs 2,499; 16MB RAM and 24MB storage |
Price as of 28 October 2026, 23:49 IST. The price identifies the current official listing; it is not a service charge or a guaranteed refund amount. HMD's product page links directly to the replacement terms used for this guide.
Start by matching the full model name
The 4G suffix matters. HMD's technical sheet identifies this model with GSM/LTE connectivity, dual Nano SIMs, USB Type-C and a 2-inch QQVGA screen. Its removable battery is rated at 1,000mAh. These details help distinguish the actual device from a similarly named basic phone when checking the invoice and packaging.
That is particularly useful when a relative purchases the phone and someone else keeps the paperwork. A description such as HMD keypad phone is too broad to explain which device developed a fault. Keep the model wording attached to the purchase record rather than relying on a remembered colour or a photograph of a similar-looking handset.
The specification details serve as identification checks here. They do not expand the replacement offer or establish that a particular fault is covered. That decision still depends on the applicable terms and assessment.
Retain the invoice and describe the failure clearly
The terms expressly require the original invoice. They also say the offer applies only to selected Nokia or HMD devices purchased in India. A product-page badge by itself does not replace the document showing the purchase. Nor does the current web price establish when an individual owner's guarantee began.
For practical preparation, write down what stops working and when it happens. A phone that fails to power on presents a different problem from an online service that does not load. This is a way to describe the issue accurately, not an additional company-mandated document requirement. HMD's published terms, rather than the owner's description alone, determine whether the defect qualifies.
Covered faults do not mean automatic new hardware
The offer concerns hardware failure or manufacturing defects covered by the limited warranty. HMD retains the decision on replacement, and its terms allow fresh or refurbished stock. Where removable parts are involved, the manufacturer may reuse the existing battery and back cover. Issues outside the applicable coverage may lead to chargeable repair or replacement.
The practical implication is that a replacement guarantee does not necessarily mean receiving a newly boxed retail kit. Someone handing the handset in should understand what outcome the written terms actually allow. It also helps to keep the reported failure separate from expectations about a new battery, accessory bundle or refund that the offer does not promise.
Separate handset faults from storage and service questions
This model has a QVGA rear camera with LED flash, Bluetooth 4.2 and microSD support up to 32GB. HMD says a card is needed for certain features and is sold separately. Its product page also advertises online functions through Cloud Phone Service. Those dependencies matter when explaining which function is failing.
For example, a missing memory card is not evidence by itself that the handset's storage hardware has failed. Equally, an unsuccessful online action does not by itself establish the cause. Clear descriptions give a service assessment a better starting point without requiring the owner to diagnose an internal component.
Our Nokia 150 storage guide covers a related memory-card distinction. The HMD 105 guarantee guide concerns a different model, while the HMD 101 and HMD 100 comparison helps place simpler devices in the range. None substitutes for this handset's own warranty paperwork.
Official sources: HMD 102 4G Dual Sim product page, specifications and replacement-guarantee terms.
