NEW DELHI: Credgenics, the debt collections software company backed by WestBridge Capital and Accel, has spent the past year widening what its platform does. After launching CredInsure for insurance companies in March 2026, it now sells AI-led tools across loan collections, legal recovery, field operations and policy renewals, according to the company's official press releases.
The company's last published financial update, dated 11 June 2025, reported revenue of Rs 220 crore for the 2024-25 financial year, up 40 percent, and a profit before tax of Rs 25 crore. Credgenics has not posted figures for 2025-26 on its press page.
What Credgenics actually sells
Credgenics builds software that banks, NBFCs, housing finance companies, fintech lenders and asset reconstruction companies use to recover overdue loans. Its platform, as described in its own releases, includes an AI-based collections strategy predictor, digital collections, multichannel messaging, a predictive dialer, generative AI videos and voicebots, litigation management, a field collections app, a digital payments layer and online dispute resolution.
The idea is to replace scattered phone calls and spreadsheets with a single system that decides who to contact, when, on which channel and with what message. Credgenics says this helps lenders across retail and small business loan books lift collection efficiency and cut costs. Those are its claims; lenders judge them on their own recovery numbers.
In August 2025 the company announced it had acquired Arrise to strengthen field collections. Field teams still matter in India, where many borrowers in smaller towns are more responsive to an in-person visit than to a text message.
CredInsure and the move beyond lending
CredInsure, announced on 25 March 2026, applies the same approach to insurers. The company says it helps them manage renewals, premium collections, onboarding, servicing, upselling, cross-selling and recovery of deeply lapsed policies on one platform. AI models score policies on renewal likelihood, lapse probability and engagement patterns, so teams can prioritise outreach.
Outreach channels include AI voicebots, videos, a predictive dialer, digital messages and technology-assisted field teams, with payment options and dashboards built in. "With CredInsure, we are extending our proven AI-powered technology platform to cater to the insurance industry," co-founder and CEO Rishabh Goel said in the March release.
Credgenics has also tried a consumer product. Its newsroom lists a January 2026 item on FixMyScore.ai, an app that aims to help borrowers understand and improve their credit scores. Readers should remember that no app can promise a particular score; repayments on time and low credit use are what move a score.
The co-founders named in the company's releases are Rishabh Goel, CEO, and Anand Agrawal, co-founder and Chief Product and Technology Officer. The company raised $50 million in a Series B round in August 2023, and its investors also include Tanglin Venture Partners, Titan Capital and Beams Fintech Fund. In 2025 it said it planned to expand in South East Asia and the Middle East.
Collections is a sensitive business. The Reserve Bank of India has rules on how recovery agents may contact borrowers, and complaints about harassment have pushed lenders towards tools that log every call and message. A platform that standardises scripts and keeps a record can help with compliance, but how it is used still depends on the lender.
For more on the credit side of fintech, see our explainer on Seeds Fincap, an MSME lender with Rs 718 crore AUM, and our guide to festive vehicle loans and RBI disclosure rules. Our report on the UPI merchant fee from 15 October covers the payments side.
For borrowers, the practical takeaway is simple. If a lender or its agent contacts you about an overdue loan, you are entitled to clear details of the dues and to respectful treatment, and you can complain to the lender and then to the RBI ombudsman if those rules are broken. Software does not change those rights.
Credgenics lists sales@credgenics.com and support@credgenics.com on its contact page. Its growth shows how much of Indian lending now runs on software, not only at the point of giving a loan but at the harder stage of getting it back.
