NEW DELHI: KENT Grand Star owners considering the company's Rs 1,000 Service AMC should check what they are activating: the plan covers labour and visits for one year, while replacement parts remain chargeable. KENT's separate terms also require the machine serial number and an activation code, making the service receipt as important as the payment confirmation.
| Check | Official position |
|---|---|
| Service AMC fee on website | Rs 1,000 |
| Term | One year from activation, for one purifier |
| Included | Labour and visit charges |
| Excluded | Replacement parts |
| Activation details | Machine serial number and activation code |
| Distance condition | Additional visit charges can apply beyond the stated 25 km limit |
Price as of 1 November 2026, 00:41 IST. This is a service-plan fee, not the purchase price of a Grand Star purifier. The website lists other maintenance contracts separately, so the amount alone is an inadequate description of the cover.
Start with the purifier already in your kitchen
The current Grand Star product page describes a digital display showing water quality, filter life and RO flow rate. Those are useful details to record when explaining a fault. A complaint about a display warning, for example, gives the service desk a clearer starting point than a request saying only that the purifier needs attention.
KENT also advertises a one-year warranty and three years of extended free service for the current Grand Star. An owner should first check the purchase documents and existing entitlement before adding a paid contract. The product headline does not establish that every older Grand Star installation has the same remaining cover.
This matters particularly for the Grand Star family because a recognisable front display and a familiar model name do not identify a service contract. Use the serial number from the actual appliance, keep the invoice beside it, and ask the authorised provider to identify the existing cover before discussing a renewal.
Activate the right plan
KENT's Service AMC document says activation should be through KENT RO for its authorised service franchise. It asks for the serial number and activation code. Before paying, have the provider confirm that the proposed contract is the Service AMC described in that document and that it will attach to your own machine.
Keep a copy showing the plan name and activation date. Since the term starts on activation, a receipt that records only a payment date leaves an avoidable question about when cover begins. Ask for the start and end dates to be written clearly, together with the appliance identifier.
The distance clause deserves attention outside a city centre. The document describes eligibility within 25 km of municipal limits from the service provider location and says additional visit charges apply beyond 25 km. Its wording should be clarified against your actual address before payment; a national helpline number does not settle a local travel charge.
Separate the visit from the repair bill
When booking a repair, ask for the diagnosis and any proposed replacement to be itemised separately. Labour cover does not make a filter, membrane or other component free. Equally, a bill for a part should make clear which component was supplied, so the owner can compare the quotation with the work completed.
For a household using the Grand Star's filter-life display to plan upkeep, this distinction changes the budget. The plan can address the cost of getting an authorised technician to inspect the machine, while the eventual component bill depends on what the inspection finds. It is premature to describe the fee as the purifier's complete annual maintenance cost.
KENT lists customer service at 9278912345 in the Service AMC terms. Keep the activation record available when raising a request, and retain the complaint reference with the eventual job sheet. These records help connect the reported fault, the covered visit and any separately paid repair.
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Official sources: KENT maintenance plans, Service AMC terms and Grand Star product page.
