NEW DELHI: A KENT Grand Plus order placed through the company's online store can be cancelled under its published delivery-delay exception if it is not delivered within 15 days of full payment. This is not a trial period after installation. For damage or a defect on arrival, KENT directs the customer to report the problem immediately and await an authorised inspection.
| Situation or product detail | What the official pages say |
|---|---|
| Delivery-delay cancellation | Non-delivery within 15 days from full payment |
| Damage or defect on delivery | Report immediately; authorised inspection determines the response |
| Approved refund | Full order value to the original payment method |
| Grand Plus storage and output | 9 L storage; purification capacity up to 20 L/hour |
| Advertised support | 1-year warranty plus 3 years extended free service |
Start with the payment and delivery records
The policy was checked on 28 October 2026. It governs KENT's online ordering process, so keep the order confirmation and payment reference together. If the purifier was purchased through another seller, identify that seller's applicable order terms before assuming this cancellation process is available through the same route.
For an undelivered order, write a short account of what happened: when full payment was made, whether a delivery attempt occurred and whether the unit actually reached the address. Attach the order record rather than relying on a description such as "it has been a long time". The relevant event in this policy is delivery, not whether the household has started using the purifier.
KENT asks a customer seeking this cancellation to provide the order ID, payment or transaction reference and registered phone number. A useful request should explicitly say that the product remains undelivered and that cancellation is being sought under the delivery-delay provision. Preserve the acknowledgement with the original order.
A damaged delivery follows a different route
For damaged packaging or a non-functional or defective product, the company asks for immediate reporting. Its authorised service centre then evaluates repair or replacement under the warranty terms. Photographing the packaging and retaining the delivery record can help explain what was visible on arrival; these are practical record-keeping steps, not a replacement for the company's inspection.
Be precise about the complaint. A damaged cabinet, a unit that does not start and a concern about the chosen model's suitability are different descriptions. Record what can actually be observed. Avoid dismantling the purifier to create a diagnosis for the complaint, and ask the authorised team to put its findings and proposed remedy in writing.
The refund language needs careful reading
The policy's summary broadly rules out returns after delivery. Its detailed section names verified manufacturing defects and confirmed transit damage as exceptions, but also excludes repairable warranty issues and repeats restrictive wording. It does not support promising an automatic refund for every fault. Ask KENT to state the decision and applicable clause for the particular case.
Where a refund is approved, the page specifies the original payment method. Keep the written approval and payment trail until the transaction is resolved. A service visit, a cancellation request and refund approval are separate records; an acknowledgement that a complaint exists should not be treated as approval of the requested remedy.
Why Grand Plus installation details matter
Grand Plus is a wall-mounted purifier with RO, UV and UF treatment, TDS control and UV treatment in the tank among its listed features. Its storage and hourly production figures describe different capabilities. If a complaint concerns output, ask the technician to record the observed condition and local installation circumstances rather than treating the tank's capacity as an hourly flow guarantee.
The page also advertises warranty and extended free service separately. Before authorising a repair, ask whether the proposed work concerns covered parts, labour or a chargeable replacement. The support headline alone does not establish that every future consumable or visit is included without conditions.
For related manufacturer-specific reading, see our KENT Ace Plus Neo 2Y vs Supreme Plus Neo 2Y price: Supreme Plus Neo 2Y starts lower at Rs 20,499, LG washing machine warranty: 2 years on product, 10 on DD motor and Portronics return policy: no refunds, 7 day replacement, damage to be reported in 24 hours. Those deadlines and remedies should not be imported into a KENT order.
Official sources: KENT Grand Plus product page and KENT cancellation, return and refund policy.
