You can file a consumer commission complaint online through e Jagriti. Prepare your case details and supporting documents before selecting Consumer Complaint in the portal's File New Case menu. If you first want the National Consumer Helpline to forward a grievance to the business, use consumerhelpline.gov.in or call 1915. A helpline grievance and a case submitted to a consumer commission follow different processes.
The government describes e Jagriti as the platform that brings together e Daakhil, CONFONET and earlier case management systems. A PIB backgrounder records its launch on 1 January 2025 and says it supports filing, payments, virtual hearings and progress tracking. The practical filing steps below were checked against NIC's March 2025 manual on 31 October 2026. No account was created and no complaint was submitted for this guide.
| What you need | Official route |
|---|---|
| Raise a grievance with NCH | consumerhelpline.gov.in or 1915 |
| File a consumer commission case | e-jagriti.gov.in |
| District filing fee up to Rs 5 lakh consideration | Nil in the official filing guide |
| Evidence of submission | Save the generated reference and filing printout |
Who can file a consumer complaint online?
The National Consumer Helpline's explanation of the Consumer Protection Act covers people who buy goods or obtain services for consideration, including purchases online. It also explains exclusions for commercial purposes and the exception concerning goods used exclusively to earn a livelihood through self employment. Whether a particular transaction qualifies depends on its facts. A receipt alone does not settle every question about who is entitled to complain.
The helpline route can be useful when your immediate aim is to get the business to answer a grievance. The NCH home page describes a sequence in which it receives the grievance, forwards it to the relevant entity, receives a response and lets the consumer track updates. Keep that reference separately from any later commission case reference. Neither submission guarantees a refund or compensation.
Which documents does e Jagriti ask for?
The official consumer complaint filing manual lists an index, filing proforma, synopsis with dates and events, memo of parties, complaint with notarised affidavit, annexures, applications where relevant and vakalatnama. The last document concerns legal representation. Check what is applicable to your filing rather than uploading an unrelated document simply because a label appears in the list.
Build the annexures around evidence of the transaction and the problem: the invoice, payment record, written terms and correspondence can help explain your account. Arrange events in date order and give each upload a useful title. Your written complaint should make it possible to connect the amount paid, what was promised, the alleged deficiency and the relief requested. These are preparation suggestions, not a promise that the registry will find a filing complete.
How to file on e Jagriti
Select File New Case, then Consumer Complaint. Review the requirements and enter the case details, keeping consideration paid separate from compensation claimed. Add the complainant and opposite party details, any applicable additional parties, and the supporting documents. Select the commission and read the declaration before using Preview.
Check the preview against your records and use Edit to correct errors. The manual warns that you cannot edit after final submission. Confirming sends the filing to the commission and generates a reference. Save the printout showing the reference, filing date and commission name. Submission does not determine the merits of the dispute.
What are the filing fee and commission limits?
The official NCH Act knowledge base and filing guide show no filing fee where consideration is up to Rs 5 lakh, Rs 200 above Rs 5 lakh and up to Rs 10 lakh, Rs 400 above Rs 10 lakh and up to Rs 20 lakh, and Rs 1,000 above Rs 20 lakh and up to Rs 50 lakh. These are filing fees. They do not describe every possible expense, such as preparing documents or obtaining representation.
A government explanation of the revised jurisdiction puts district commissions at consideration up to Rs 50 lakh, state commissions above Rs 50 lakh and up to Rs 2 crore, and the national commission above Rs 2 crore. The basis is the value paid as consideration. Check the applicable rules and registry requirements for your case instead of choosing solely by the compensation you hope to receive.
The NCH Act knowledge base states a general two year filing period from the cause of action. Determining when that period begins can require legal assessment, so do not assume that repeated follow ups with a business restart it. After submission, monitor the portal and commission communications for scrutiny requirements and hearing directions. The PIB platform backgrounder explains the current integrated system, but does not guarantee a fixed disposal date for your case.
For related reading, see our report on a Delhi Police consumer scam warning, our guide to official document fees and the e Shram registration explainer. Each concerns a different service or proceeding, with its own rules and evidence requirements.
