NEW DELHI: boAt's return policy offers a replacement, not a refund, for a defective product, and only within 7 days of delivery, according to the policy page on boAt's website. Damage must be reported within 24 hours, and boAt warrants most of its earphones, speakers, watches and power banks for 12 months, with standalone cables and chargers covered for 24 months. Terms read on boAt's pages, price as of 24 October 2026, 6:50 PM IST: the only price on them is a Rs 30 shipping charge on orders below Rs 499.
The rules below come from boAt's return policy and warranty policy pages. They apply to purchases on boAt's own website, and the warranty page adds that it can change without notice.
boAt India return and replacement rules
| Situation | What boAt says |
|---|---|
| Defective or not working within 7 days of delivery | Replacement with a fresh box unit, after boAt checks the product |
| Damaged or defective on arrival | Report within 24 hours of receiving the product |
| Product not as shown on the site | Tell the support team within 24 hours of receipt |
| Customer does not like the look or sound of a working product | No replacement |
| Cancelling after shipping has started | Not entertained |
| Cancelling a Same Day Delivery order | Not possible |
| Order undelivered or returned to origin | Full refund, except products with custom engraving |
| Shipping charge | Rs 30 on orders below Rs 499 |
What the 7 day replacement rule means
boAt's policy says a customer can replace the unit within 7 days from delivery and get a replacement unit delivered. The company will send a fresh box unit if you show the product is not functioning properly in that time. The request is considered only after a boAt team member has checked the product, and boAt says this is typically reported back within 24 hours of the company receiving it.
The page is clear that no return or refund is given in the cases it lists. It does not give a refund for a change of mind. A product will not be replaced if the buyer does not like the look or sound quality of a defect-free product, if physical damage was not notified within 24 hours of receipt, or if the fault comes from an electrical surge or user damage.
Delivery and cancellation rules
boAt says claims for shortages or damage must be reported to customer service on the day of delivery, and the shortage should be noted on the proof of delivery copy that goes back to the delivery person. If an order shows as delivered but did not arrive, boAt says to report it within 24 hours or it may not be able to process the request.
An order cannot be cancelled once boAt has told the customer it is shipping, and Same Day Delivery orders and special occasion offers cannot be cancelled at all. If boAt has priced a product wrongly, it reserves the right to cancel the order and refund all money received. It also says it will process a refund if a product is out of stock.
boAt warranty periods
| Product | Warranty period |
|---|---|
| Bluetooth headphones and earphones | 12 months |
| Wired earphones and headphones | 12 months |
| Bluetooth speakers | 12 months |
| Smartwatches and fitness bands | 12 months |
| Power banks | 12 months |
| Sound bars and PartyPal speakers | 12 months, onsite service |
| Standalone cables and chargers | 24 months |
The warranty page says the charging cables that come with boAt products have no warranty. Service is carry-in unless stated, which means you take the product to a boAt service centre or an authorised one, and sound bars and PartyPal speakers are eligible for onsite service.
How a boAt warranty claim works
The warranty starts from the date of the original purchase by the first end user. Repair or replacement does not extend it, but a repaired or replaced part carries the remaining period of the original warranty. To claim, you must show the device and the original proof of purchase, and the proof must name the seller, the date and place of purchase and the GST number, along with a valid serial number for serialised products.
boAt says it may repair or replace a product with new or factory-refurbished units, and a replaced product comes without the original packing and accessories. Any physical damage voids the warranty, and a chargeable repair must be paid in cash in advance at the service centre. The warranty page says it is valid only in India.
The acceptance window
The warranty page says a product is taken to be accepted in good condition unless boAt is told in writing within 7 working days of purchase, which is 15 days for sales on boAt's own website. The purchase date counts as the first day.
What to do before you buy
Test a new product on the day it arrives, film the unboxing if damage is possible and keep the invoice with the serial number. For boAt's prices, see our boAt earbuds price list and boAt smartwatch price list. For another brand's rules, see our OPPO Store India return policy report.
The terms are on boAt's return policy page and warranty page.
