NEW DELHI: Xiaomi India's warranty table lists 6 months of cover for manufacturing defects on the Xiaomi 360 Home Security Camera 1080p 2i, with walk-in service and a purchase order number as the supporting document. The row appears in the accessory warranty section, which says it covers accessories sold on mi.com. That section says the warranty starts from activation.
| Check | Official detail |
|---|---|
| Camera | Xiaomi 360 Home Security Camera 1080p 2i |
| Model code | MJSXJ10CM |
| Listed warranty | 6 months, manufacturing defects |
| Service route | Walk in |
| Support document | Purchase Order No. |
| Wi-Fi | 2.4GHz, IEEE 802.11 b/g/n |
| Local storage support | MicroSD, up to 32GB |
| Power input | 5V/2A |
Identify the camera before opening a claim
Start with the model code and purchase record. Xiaomi sells cameras with similar names, so a description such as the rotating white Xiaomi camera leaves room for confusion. The India specification page identifies this particular product as MJSXJ10CM. Match that information with the device and the order before relying on a warranty row.
This model has a published 360-degree horizontal view and 108-degree vertical view, with a motorised head that can be controlled through the app. Its product page also describes two-way calls and human detection. A service description should say which of those functions is affected, rather than treating every camera problem as the same failure.
For example, a camera that can still show a live picture but cannot move as expected presents a different symptom from one that disappears from the app. That is a way to organise an account of the problem, not a diagnosis. Record what happens, whether it repeats and what changed before the issue began.
Keep the order record and activation information together
The camera row names the purchase order number. The accessory section also says a defect must be inspected and confirmed by an authorised service centre before its free replacement provision applies. The published route therefore involves an assessment, rather than an automatic replacement simply because an owner reports a fault.
Keep the order confirmation and invoice available, together with any activation information you have. Ask the service team to confirm the applicable expiry date against the product record. If the camera came through another sales channel, establish the terms that apply to that purchase instead of assuming this mi.com accessory statement settles it.
Our Xiaomi 165W vs 5i 67W price: 5i starts lower at Rs 3,199 covers other product groups. This camera's named row and the section containing it are the relevant starting points for this claim.
Document the network and recording symptoms
The model's specification lists the supported Wi-Fi band and memory-card limit shown above. Xiaomi's India FAQ says the camera needs a secure internet connection. When reporting loss of app access, note the network being used and whether the issue affects live viewing, remote control or stored footage.
Those observations help separate the questions that need investigation. A failure to see a recording and a failure to connect are not identical descriptions. Do not assume that a storage problem establishes a manufacturing defect in the camera, or that changing the broadband subscription will resolve a hardware problem.
For background on home connections, see our Xiaomi 17 series price list: 17T Rs 69,999, Xiaomi 17 Rs 89,999, 17 Ultra Rs 1,39,999. Its plan information does not determine whether this particular camera is faulty or eligible for warranty service.
Prepare for the walk-in assessment
Xiaomi's camera FAQ recommends indoor use and says the product is not water and dust resistant. Record where it was installed and describe any relevant incident honestly. That information can help the service team assess the cause; the warranty row itself is specifically about manufacturing defects.
As a practical preparation step, preserve any important recordings you can access and make an inventory of what you hand over. Ask the receiving centre what it needs for testing, and keep the service acknowledgement. These are record-keeping suggestions, not additional eligibility conditions invented for this camera.
Xiaomi provides an official service-centre locator. Check that the chosen centre handles the product before travelling, and request an explanation of the assessment and any proposed charge before agreeing to paid work. The source pages used here do not establish a camera-specific repair deadline or a guaranteed refund.
Readers reviewing other home equipment can also consult our Xiaomi 17T now starts at Rs 69,999 in India, Rs 10,000 above launch price. Warranty terms remain specific to the product and the applicable purchase record.
Official sources: Xiaomi India's warranty statement, camera overview, specifications, model FAQ and service-centre locator.
