NEW DELHI: KENT's RoboKlean R1 product FAQ states a one-year manufacturer's warranty. That establishes the advertised warranty period, but the FAQ does not provide a component-by-component coverage schedule. Owners preparing a service request should identify the R1 precisely and keep its purchase documents with a description of the fault.
| Verified item | Official information |
|---|---|
| Product | KENT RoboKlean R1 Robotic Vacuum Cleaner |
| Product code | 116176 |
| Warranty in product FAQ | 1 year, manufacturer's warranty |
| Navigation description | Laser-based distance measurement |
| Connected control | KENT Smart Home App |
| Service contact stated by KENT | 9278912345 |
The warranty statement was checked on KENT's Indian product page on 13 November 2026. This guide explains the published manufacturer information and a practical way to organise a request. It does not treat a headline warranty period as a guarantee that every type of damage or replacement part is covered.
Identify the fault in this robot's terms
The R1 combines automated navigation with connected controls. A complaint that it is not working can consequently describe very different situations: an appliance that will not power on, an app that cannot control it, or a cleaning run that repeatedly stops. A service request becomes more useful when it states which of those behaviours was actually observed.
Record what happens at the robot as well as what appears in the app. For example, a unit that begins a local cleaning run but fails to respond through the phone presents a different set of observations from a unit that remains inactive at its charging position. This distinction helps describe the issue; it does not diagnose its cause or decide warranty eligibility.
Include the complete RoboKlean R1 name and the product code with the invoice. If there is a visible message, photograph or transcribe it accurately. Keep the wording as displayed rather than replacing it with a guessed diagnosis. A short account of when the behaviour occurs can be clearer than a long list of unrelated attempted fixes.
Understand the difference between service and return
KENT's website policy directs buyers receiving damaged, defective or non-functional products to report the problem immediately. It says an authorised service centre assesses whether repair or replacement is appropriate under the warranty terms and technical evaluation. That is a process for assessment, rather than an automatic replacement promise.
The website policy also excludes routine change-of-mind returns and feature dissatisfaction. It discusses verified defects and confirmed transit damage separately, while its summary recognises refunds where legally applicable. Read those statements together: a general no-return statement should not be quoted as if the same page contained no exceptions or assessment procedure.
This policy describes purchases through KENT's website. If the R1 came from a different seller, retain that seller's order terms as well. The manufacturer's warranty statement and the original seller's transaction paperwork answer different questions. Do not assume that the seller's return procedure can be reconstructed from the product FAQ alone.
Prepare an evidence trail
Keep the order confirmation, invoice, delivery record and any relevant photographs together. KENT's policy asks for the order ID, payment reference, phone number, delivery address and issue details when handling cancellation, damage or defect requests. Sending a coherent set of details makes the original transaction easier to identify.
If the packaging arrives visibly damaged, preserve the record of its condition rather than relying on memory later. If a fault develops after normal use, describe the observed sequence and retain any earlier case reference. These are record-keeping suggestions, not additional warranty conditions invented for the R1.
KENT's service page lists service@kent.co.in alongside its published telephone route. It also provides an unresolved-concern form that asks for a Case ID. Retain the reference supplied after a request so a follow-up can point to the existing record instead of starting the account again.
Maintenance is a separate part of ownership
The R1 FAQ advises emptying its dustbin after a cycle, removing hair from the brushes weekly and wiping sensors with a dry cloth. Those tasks are particularly relevant to a navigation-based cleaner because the owner needs to distinguish what was maintained from what remains unexplained. Following the guidance does not, by itself, prove that a fault is or is not covered.
Readers comparing warranty language can see our KENT Ace Plus Neo 2Y vs Supreme Plus Neo 2Y price: Supreme Plus Neo 2Y starts lower at Rs 20,499. For a different purchase process, the KENT Digital air fryer price list: Rs 4,449 to Rs 9,749 shows why terms should stay attached to the relevant seller and product. Our KENT hand blender price list: Rs 1,049 to Rs 2,449 covers manually operated cordless cleaners rather than this robot.
Official sources: KENT RoboKlean R1 product FAQ, KENT website return and refund policy and KENT service page.
