GURUGRAM: A Diwali electricity response plan for Gurugram and Badshahpur, detailed in reports published on Friday, November 6, 2026, provides for staff in three shifts and spare transformers ahead of the festival on Sunday, November 8. The arrangements described by Dakshin Haryana Bijli Vitran Nigam officials are intended to shorten interruptions when faults occur. Residents can report a supply problem through the utility's existing toll free numbers, 1912 and 1800-180-4334.

The plan covers a practical concern for households preparing for the festival: who will respond if electricity fails outside ordinary office hours. Officials said employees would work eight hour shifts, providing staffing across the day and night. The preparation is a response arrangement, rather than a guarantee that every connection in Badshahpur or elsewhere in the city will remain continuously supplied.

What the festival arrangements include

According to local reports carrying the utility's account, each subdivision has kept three to four additional transformers available. These have been checked and held ready for use if a transformer develops a fault. The purpose is to have replacement equipment available when a repair team identifies a failure, instead of beginning the search for equipment only after an interruption.

Manoj Yadav, the utility's superintending engineer for Gurugram Circle II, described the three shift deployment and spare transformer arrangements to reporters. A separate report published on Saturday, November 7, also recorded the electricity corporation's statement that employees and officers had been placed on alert so faults could be attended to when information reached them.

  • Festival date: Sunday, November 8, 2026.
  • Staffing arrangement reported: three shifts of eight hours each.
  • Replacement equipment reported: three to four spare transformers per subdivision.
  • Electricity supply complaints: 1912 or 1800-180-4334.
  • Official complaint WhatsApp: 8813999708.

The officials' stated objective is uninterrupted festival supply, with prompt attention to breakdowns. Neither that objective nor the availability of a spare transformer establishes a restoration time for a particular street. Residents reporting a failure should obtain the information relevant to their connection through the complaint service, rather than treat the general festival assurance as an individual outage update.

Use the supply complaint contacts

The DHBVN contact page identifies the same two toll free numbers specifically for electricity supply complaints. It also lists 1912@dhbvn.org.in and WhatsApp 8813999708. These are the published customer support routes, separate from the theft reporting contacts displayed elsewhere on the page.

For people who need a local office, the official Gurugram II operation directory lists subdivision contacts as well. Badshahpur subdivision is listed at 0124-2361238 and 9540954904. The Sohna Road subdivision is listed at 0124-2218363 and 9540954678. These entries provide a more specific office route for the two areas named in the directory.

Other listed contacts include South City subdivision at 0124-2381107 and 9540954903, and Sector 56 subdivision at 9540954676. The directory also identifies separate offices for Sushant Lok, Sector 23 and Sector 31. An address within the wider city should therefore be matched with the relevant subdivision, rather than assuming every Gurugram complaint belongs to the same local office.

The directory is available through the contact page as the Gurugram II operation circle PDF. DHBVN cautions that contact details can change with management decisions. The general complaint helplines remain the published starting point when a resident is uncertain which subdivision handles the connection or finds a local number unavailable.

For escalation within Badshahpur division, the same directory gives the executive engineer office at 0124-2980307 and 9540951175. It identifies the Gurugram II circle office at the HVPNL complex near Police Line on Mehrauli Road. These are the offices shown in the official operation directory, rather than temporary festival control rooms announced for one day.

Online reporting and checking a complaint

The utility's Samadhan complaint website presents separate links for registering a complaint and checking complaint status. Its public landing page also repeats the toll free numbers, email address and WhatsApp contact. Those options let residents identify an official complaint route without relying on a forwarded festival message or an unofficial contact list.

DHBVN's consumer portal separately says its urban consumer service uses a ten digit account number. For consumers who cannot access an old registered mobile number, the portal directs them to customer care on 1912 or 1800-180-4334 to reset the account and register afresh. That instruction concerns access to the consumer account; the supply complaint contacts are also displayed publicly.

For background on separate electricity issues in the city, read the earlier reports on Ather 450S at Rs 1,35,999, 450X at Rs 1,48,998: range and features compared, Ather Rizta S at Rs 1,21,999, Rizta Z at Rs 1,36,999: what you get and Bajaj Freedom 125 CNG price: Rs 1,04,058 to Rs 1,17,499, variants explained. The festival staffing arrangements concern the utility's immediate fault response.