NEW DELHI: OnePlus 13 owners whose displays develop a green line can seek a free screen replacement through an authorised OnePlus service centre under the company's India policy. The display replacement charge is Rs 0 for an eligible case. The published lifetime-warranty disclaimer limits the service to the parts supply period and excludes damage caused by human or external factors.
| Question | Official position |
|---|---|
| Eligible fault | Green line on the display |
| Replacement charge | No charge for an eligible display replacement |
| Purchase channel | Authorised online or offline channel |
| Availability limit | Within the parts supply period |
| Damage exclusion | Human or external factors |
| Route | Authorised OnePlus service centre assessment |
Read the qualification before booking a visit
The phrase lifetime display warranty can sound broader than the service actually described. OnePlus's policy concerns the green-line issue. Its disclaimer does not promise an unlimited stock of replacement screens, and it leaves the specific terms dependent on conditions at the service centre on the day of service.
For an owner in India, that makes the parts-supply qualification worth checking before arranging travel. A photograph of a green line can document the symptom, but the service centre still needs to assess the handset. This article cannot determine whether an individual damaged phone qualifies.
The policy explicitly covers devices sold through authorised online and offline channels. It is therefore useful to retain the purchase record and establish the seller rather than assuming that any handset carrying the OnePlus name has the same service route.
Why the OnePlus 13 is included
The OnePlus 13 India product page carries the lifetime display-warranty statement and its qualification. Separately, the green-line FAQ identifies the OnePlus 13 series when discussing PVX enhanced edge bonding, which the company describes as extra protection around the AMOLED screen's edges.
Protection technology and a repair entitlement answer different questions. The bonding description explains part of the company's approach to display durability. It does not mean a green line is impossible, or remove the need to check the policy when a fault occurs.
The specifications identify a 6.82-inch ProXDR display with LTPO 4.1 and Ceramic Guard cover glass. Those details establish which screen system this guide concerns. A cracked cover, an image artefact and a persistent green line are descriptions of different symptoms; the technician's assessment should establish what repair is being proposed.
Prepare the phone and your records
Start by recording what is visible on the screen and keeping the model and purchase information together. Describe when the line appears and whether it remains across different screens. This is a practical way to give the technician a clear account without trying to diagnose the panel yourself.
OnePlus's repair page tells customers to back up personal data. It warns that data can be lost during repair, so the sensible preparation is to verify the backup before handing over the phone. For a device holding work files, family photographs or authentication access, that is a separate task from recording the display fault.
The same page advises removing the security lock and resetting the device to protect personal information. Do that after the backup is checked and as part of preparing the handset for the authorised repair process. A reset is preparation for service, not a remedy promised by this article for a physical display line.
The public repair workflow includes a service request, shipping through the pick-up route or a service-centre visit, inspection and repair, followed by collection. The green-line page specifically directs affected users to an authorised centre. Neither page provides a guaranteed completion time for an individual OnePlus 13 claim.
Keep the assessment and any quote clear
Ask the centre to identify whether the proposed work is the eligible green-line display replacement or a different repair. If other damage is identified, request an explanation and an itemised quote before agreeing to paid work. The published no-charge promise should be read alongside its exclusions.
Our OnePlus phone price list India: N6 Lite Rs 15,999, Nord 6 Rs 44,999, OnePlus 15 Rs 84,999 can help distinguish names in the range. For other service-policy reading, see our OnePlus 11 5G price list: Rs 56,999 to Rs 64,999 and OnePlus 12 price list: Rs 64,999 to Rs 69,999. Those separate products do not determine this phone's claim.
Official sources: OnePlus green-line policy and exclusions, OnePlus 13 India product page, OnePlus 13 specifications and repair preparation and process.
