NEW DELHI: Ambrane's Charge R65 product page lists a 6-month warranty. The company's warranty and support page says purchases from its own website receive an extra 30 days when registered. For an R65 owner preparing a claim, the purchase record, the condition of its attached cable and the correct service route matter alongside the warranty period.
| Question | Official information |
|---|---|
| Standard cover on Charge R65 page | 6 months |
| Direct website purchase | Extra 30 days with registration, per support page |
| Defective or wrong delivery | Support page says report within 48 hours |
| Charger service route | Service centre submission and Service Request Number |
| Product identification | Charge R65, 65W GaN adapter with retractable USB-C cable |
Identify the R65 before describing the fault
The R65 is a GaN charger with a retractable USB-C cable. Its specification block lists a USB-C socket and the built-in cable at up to 65W each, plus USB-A at up to 18W. These are individual published ratings, not a claim that adding them gives the simultaneous total. The attached cable is listed at 70cm.
That construction makes the fault description unusually important. A problem seen only through the retractable cable is different evidence from a problem affecting every connection. Record the connection involved, the device used and what happened. A clear account lets the service team understand the complaint without relying on a broad description such as slow charging.
The site's Ambrane Charge X33 vs i45 price: i45 starts lower at Rs 1,099 offers background on why a supported protocol also matters. A failure to reproduce the advertised maximum with a particular device is not, by itself, a diagnosis of a manufacturing defect. The service assessment remains separate from the published power rating.
Match the invoice to the purchase channel
Ambrane's support page distinguishes a purchase from its website from one made through another platform or an offline store. For the extra direct-purchase cover, it specifically requires registration. Keep the registration acknowledgement with the invoice so the basis of the claimed extension is visible when the product is submitted.
The detailed warranty policy limits cover to genuine products purchased in India, with an invoice, and to the first purchaser. It also excludes damage and unauthorised repair. For the R65, retain photographs of the adapter body, retractable lead and connectors before handing it over. Those records help establish the condition in which this particular unit entered the service process.
Ambrane says repair or replacement leaves the original warranty running for its remaining period. It does not restart the full period. This is useful when arranging an alternative charging setup: the service outcome and the remaining warranty are different records, and both should be kept with the original purchase paperwork.
Prepare evidence and obtain a service reference
The warranty and support page asks for an invoice or order confirmation, an intact serial number and a clear defect video. It also calls for an unboxing video for online purchases and a handover video. Keep original files available, rather than relying solely on compressed copies or screenshots of a conversation.
For chargers, Ambrane describes service-centre submission, collection of a Service Request Number and then sharing that reference and the address with its team. That is the route relevant to the R65. Do not assume the separate instructions for sending power banks to the head office apply to this charger.
A service reference ties the physical adapter to the complaint. Before leaving the centre, a useful personal record would show the model, visible condition, accessories submitted and the reported fault. This is preparation advice, not an additional document requirement imposed by Ambrane or a promise that a claim will be accepted.
Delivery problems and later faults follow different paths
The support page sets a 48-hour reporting window for defective or wrong deliveries, and separates those cases from defects appearing during warranty. The R65 product page also shows a 7-day replacement label. These statements should not be treated as permission to delay reporting a delivery problem until the end of that longer period.
Ambrane's detailed warranty page contains additional arrival-related timing language that differs from the support summary. Because the published pages are not fully aligned, owners should preserve the wording available with their order and request written confirmation of the applicable process. This guide does not turn those differing statements into a single guaranteed return deadline.
The Ambrane AerosynQ 4 price: Rs 2,299 for the Grey finish and Ambrane multi-device cable price list: Rs 199 to Rs 499 provide context on other adapter ranges, but their prices or model names do not determine an Ambrane service claim. For this R65, the useful file is the one linking the invoice, registration, evidence and service reference to the same physical charger.
Official sources: Charge R65 product page, Warranty and support, detailed warranty policy and cancellation and replacement terms.
