GURUGRAM: Dakshin Haryana Bijli Vitran Nigam set November 30, 2026 as the target for replacing faulty electricity meters pending for more than three billing cycles at a review on Tuesday, November 10. The utility wide direction matters to consumers served by its Gurugram circles, although the figures released with the review do not identify a separate backlog for the city.
DHBVN's official Gurugram I directory lists subdivisions including Sector 5, Sector 37, New Colony, New Palam Vihar and Kadipur. Residents in these areas should distinguish the replacement target from an appointment for their own connection: the review sets a deadline for the pending category across the utility, without publishing a street or sector schedule.
What the November 10 review establishes
Two reports dated November 10 carrying the utility's account confirm that managing director Vikram Singh asked officials to accelerate replacements. They record an initial pending pool of 34,525 faulty meters, of which 8,030 had been replaced by November 10, leaving 26,495. The completed work represents about 23.26 per cent of that pool.
The same reports put the remaining backlog at 17,101 in Hisar zone and 9,394 in Delhi zone. Those two figures add up to the utility's remaining total. They are zone figures, so the Delhi zone number should not be described as Gurugram's count. DHBVN's contact directory places both Gurugram I and Gurugram II under Delhi zone, alongside other operating circles.
- Review date: November 10, 2026.
- Replacement target: November 30, 2026.
- Covered category: faulty meters pending beyond three billing cycles.
- Replaced by November 10: 8,030.
- Still pending across DHBVN: 26,495.
- Separate Gurugram backlog: not specified in the confirmed review figures.
Meter availability is part of the direction. The managing director asked the chief engineer responsible for material management to ensure adequate supplies, and superintending engineers were told to monitor the work regularly. The stated purpose is accurate consumer billing. The review does not provide a new tariff, a change in electricity rates or a guaranteed reduction in any household's bill.
How Gurugram consumers can raise a pending case
The utility's official contact page lists 1912 and 1800-180-4334 as toll free numbers for electricity supply complaints. It also publishes 1912@dhbvn.org.in and WhatsApp number 8813999708. These are the consumer complaint contacts, distinct from the theft reporting numbers shown separately on the same page.
For a meter already reported as defective, a useful next step is to ask the relevant subdivision whether the connection is recorded in the pending replacement category. Keep the account number and earlier complaint details available when making that enquiry. A resident cannot tell from the utility total alone whether an individual meter has been included, inspected or assigned a replacement date.
The Gurugram I contact directory separates the city, Manesar and Pataudi divisions and their subdivisions. That distinction helps residents identify the relevant office rather than assume every Gurugram district connection is handled by one city office. The directory includes Manesar, Kherki Daula, Haily Mandi, Bhorakalan and Farrukhnagar among its listed subdivisions.
The directory publishes 0124-2320971 for the city division executive engineer and 9540954931 as the accompanying contact number. DHBVN cautions on its contact page that details may change with management decisions, so residents should check the current directory before using a local office number.
Consumers following the current deadline can also read our earlier account of DHBVN's festival fault response arrangements. That report concerns staffing and spare transformers. The November 10 review concerns a different task, replacing the specified backlog of faulty meters.
Where an unresolved grievance can go
DHBVN publishes a procedure and forms page for its consumer grievance forum. Its linked procedure says a complainant must first exhaust the distribution utility's grievance channel at least up to executive engineer level. It specifies a written complaint in duplicate using Form I and sets conditions concerning cases already before a court.
The published procedure also permits an email complaint to the relevant forum, followed by duplicate hard copies within seven days. These are the requirements displayed in that procedure, rather than a new appeal mechanism announced at the November 10 review. Residents considering a forum complaint should consult the full document and identify the office responsible for their connection.
Other recent utility coverage includes the interim order concerning Enigma's disputed electricity dues and the power licence process decision. Neither establishes a replacement appointment for an individual consumer. For the present exercise, the relevant next milestone is DHBVN's November 30 target for the identified pending category.
