A credit report correction request should identify the inaccurate account information and be filed with the lender or credit information company. RBI's compensation framework gives them an overall 30 calendar days to resolve the complaint. An eligible delay beyond that period attracts Rs 100 per calendar day. The rule concerns delayed correction of credit information; it does not promise a higher score or compensation merely because a borrower dislikes the score.
| Issue | Rule |
|---|---|
| Overall complaint resolution | 30 calendar days |
| Lender's corrected information | 21 calendar days from being informed |
| Eligible delay compensation | Rs 100 per calendar day beyond 30 days |
| Payment after resolution | Within five working days |
How to make a credit report correction request
Begin with the disputed entry rather than the score on the front page. Identify the lender, account number or other account identifier, the field that appears wrong, and what the corrected information should say. A repayment receipt, closure confirmation or relevant account statement can help explain the discrepancy. These are practical ways to make the issue clear, not a universal RBI checklist of mandatory documents.
Keep a copy of the report as it appeared when the complaint was made. Save the submission acknowledgment and reference number as well. The initial filing date matters because the overall resolution period runs from the complaint's first filing with the credit institution or credit information company. A later follow up should refer to that existing complaint.
The relevant current primary source is RBI's Credit Information Companies Directions, 2025, whose page states that it was updated on 1 July 2026. Paragraph 41 sets out the compensation framework. The original 26 October 2023 circular provides additional historical context for the same mechanism.
Does the lender get 21 days plus another 30 days?
No. RBI describes a combined overall limit of 30 calendar days. The credit institution has 21 days from being informed of the inaccuracy to forward corrected particulars. The credit information company effectively has the remaining period within the overall limit. These are not two independent waiting periods that can simply be added together.
Where the complaint involves inaccurate information supplied by more than one lender, the directions say it should be registered with the concerned credit information company. That company must coordinate with the lenders and provide a comprehensive resolution. The consumer should identify each disputed account clearly so that a response about one account is not mistaken for resolution of every issue raised.
For this framework, resolution is tied to sending the rectified credit information report to the postal address or email address provided by the complainant. A message saying that an internal investigation has started is therefore different from delivery of the corrected report. Keep the corrected report and the communication that accompanied it.
How the Rs 100 daily compensation is calculated
The basic calculation is eligible delay days beyond the overall 30 day period multiplied by Rs 100. For example, if a qualifying complaint is resolved eight calendar days after that period expires, the total compensation is 8 multiplied by Rs 100, or Rs 800. This is an arithmetic illustration, assuming the complaint falls within the framework and the eight delay days are established.
Responsibility may be divided between the lender and the credit information company. RBI's illustrations allocate compensation according to their respective delays. Do not assume each organisation separately owes the entire Rs 800 in the example. Where several institutions are involved, ask for the total eligible delay and the apportionment used.
The institution handling the complaint must communicate the total delay and compensation after final resolution. The amount must be credited within five working days of resolution. Calendar days determine the complaint delay, while working days determine this payment deadline. Confusing those two measures can produce an incorrect calculation.
When compensation does not apply
The directions exclude disputes about computation of the credit score or the credit score model. Correcting a factual repayment entry and challenging the mathematical model are different complaints. A lower score by itself does not establish inaccurate credit information, and neither the correction process nor the compensation rule guarantees approval of a future loan.
Other exclusions include specified disputes covered by the statutory conciliation or arbitration route, internal administration and commercial decision references, and complaints already decided by or pending before courts, tribunals or consumer dispute bodies. Where a correction request is rejected, the credit information company must provide the reasons. Read that explanation before deciding what remains disputed.
For wrongful denial of compensation by a credit information company, the directions identify the RBI Ombudsman route. Retain the original complaint, acknowledgments, corrected report and payment correspondence. Related reading explains obtaining a free CIBIL report, reading repayment entries and what a credit card minimum payment means. Accurate underlying records make a correction request easier to assess.
