VARANASI: Purvanchal Vidyut Vitaran Nigam Limited reminded electricity consumers on Tuesday, November 10, 2026, that unresolved complaints can be taken to its managing director's office during the weekly Tuesday hearing from 10:00 am to noon IST. The distributor's published address is DLW Bhikharipur, Varanasi. The reminder sets out how residents can move from the local division and circle hearings to the distributor level.

Consumers whose electricity issue remains unresolved at the lower levels should bring the records relating to their complaint. The utility's Varanasi account specifically asks people to carry the necessary documents. Its existing executive engineer complaint form gives a useful checklist: connection details, the earlier complaint number and date, a description of the problem, previous submissions and any replies.

For an electricity problem requiring assistance outside the hearing hours, the same announcement gives 1912. Residents should keep that assistance route available while preparing a hearing submission. The announcement describes weekly office sessions; it does not require someone facing a fresh fault to wait for the next Tuesday before reporting it.

How the weekly hearings are arranged

The official Varanasi electricity reminder was published at 8:02 am IST on November 10. It gives three office levels, two on Monday and one on Tuesday, under the Sambhav arrangement for hearing electricity grievances.

At division level, the executive engineer hears consumers every Monday between 10:00 am and noon IST. The next level is the circle office, where the superintending engineer's Monday session runs from 3:00 pm to 5:00 pm IST. For a complaint not resolved there, the reminder directs consumers to the managing director's office at distributor level on Tuesday between 10:00 am and noon.

  • Division: executive engineer, Monday, 10:00 am to noon IST.
  • Circle: superintending engineer, Monday, 3:00 pm to 5:00 pm IST.
  • Distributor: managing director's office, Tuesday, 10:00 am to noon IST.
  • Electricity assistance number in the reminder: 1912.

These are separate sessions at different administrative levels. A resident making a follow-up should identify which office handled the earlier submission and what response, if any, was received. That record gives the next office the history of the same complaint, instead of leaving it to be reconstructed from memory.

What residents should do

The distributor's standing complaint form addressed to the executive engineer asks for the consumer's name, address and telephone number if available. It also asks for the book number or service connection number. Use those details to identify the account concerned and check that they match the connection on which the problem arose.

The form then asks for the original complaint number and date, a brief account of the present problem and copies of previous complaints filed with the substation or assistant engineer, including the meter related office where relevant. Copies of replies received are requested too. Bringing that sequence together is particularly useful when the current problem continues after an earlier response.

For the written description, separate what happened from what resolution is being sought. Identify the affected connection and locality, and use the date recorded in the earlier complaint. If an office has already given a written reply, include it alongside the original submission so the receiving officer can see both parts of the record.

The acknowledgement section of the same form provides spaces for a complaint reference number, the receiving official's name and designation, the receipt date and a target time for resolution. Ask for the acknowledgement and retain it with the copies submitted. The form provides a place to record a target time; the November 10 reminder itself gives no single resolution deadline applying to every complaint.

The executive engineer form also has spaces for the applicant's date and signature. Check those before handing over the submission. Keep a copy of the completed description with the acknowledgement, particularly when referring the same unresolved matter to a higher office.

Other official service routes

The distributor's forms and consumer services page also links complaint registration and complaint tracking. Its service menu includes bill correction, name and address correction, load changes, ownership changes and meter related requests. Those existing options may help residents identify the service involved before presenting an unresolved issue at a hearing.

Earlier local reporting covers maintenance at Nagwa, Shivala and Ayar, the dated Phulwaria shutdown and a separate municipal Sambhav hearing. Today's reminder concerns electricity offices, so residents should choose the responsible service before following an older hearing or maintenance report.