VARANASI: Electricity line staff contacted consumers with substantial unpaid bills in the Bhikharipur and Jalhupur substation areas on Thursday, November 12, 2026, asking them to clear their dues, according to separate official announcements. Purvanchal Vidyut Vitaran Nigam's Varanasi account warned that timely payment helps consumers avoid disconnection and directed people needing assistance to 1912 or their nearest electricity office.
Consumers receiving a reminder should first match it with their own connection and bill. Check the account details, billing period, amount outstanding and payment deadline before deciding what action is needed. Where the amount appears incorrect, the distributor's standing forms provide a route for recording a billing complaint, with space for earlier complaints and the replies received.
The November 12 posts identify Bhikharipur under the urban Madhouli division and Jalhupur under the Chiraigaon distribution division. A further announcement names Tarna under the urban Varunapar division. These are local payment reminders; the posts do not announce a common shutdown time, a new electricity tariff or a settlement discount for these areas.
Which reminders have been issued
In the Bhikharipur announcement, the distributor says staff contacted consumers by telephone because their electricity bills had significant unpaid balances. The Jalhupur post describes the same action for that substation's consumers. Both identify the activity date as November 12 and ask consumers to pay on time.
The Tarna announcement carries the same payment request and assistance number. Each post relates to its named substation and division. None supplies a list of individual accounts, a total recovery amount or a numerical threshold defining the substantial arrears mentioned in the announcements.
That leaves an account-specific task for residents: use the details on the actual bill to establish what is due. The campaign warning should not be read as evidence that every household in a named locality has unpaid charges, or that all connections there will be disconnected together.
What residents should check on the bill
The distributor's standing electricity bill information sheet lists the consumer name, address, connection number, consumer category, contracted load, supply voltage and meter number among the identifying details. Compare these with the connection concerned before pursuing a discrepancy.
The same sheet distinguishes the billing period and previous and current meter readings from the payment figures. It lists fixed charges, energy charges, electricity duty, arrears and any surcharge on arrears. It also separates the total payable within the deadline from the total payable afterwards. These entries allow a consumer to identify whether a question concerns current consumption, older dues or an additional charge.
The bill information sheet also calls for the last payment date and the disconnection date if payment is not made. Check those account-specific entries rather than treating the date of a public reminder as a new universal deadline. On the reverse, the prescribed information includes collection centre addresses and working hours, together with contact details for billing and supply complaints.
How to record an unresolved billing problem
The standing executive engineer complaint form asks for the consumer's name, address, contact details where available, and book or service connection number. It also requests the original complaint number and date. Keeping those identifiers together helps the office connect a follow-up with the earlier record.
A consumer using that form should briefly describe the current problem and attach earlier submissions to the substation, assistant engineer or meter office, along with any replies. The acknowledgement section has entries for the complaint reference, the receiving officer's name and designation, the date received and the target resolution time. Ask for that acknowledgement when submitting the complaint.
The distributor's existing consumer forms page also links bill correction, complaint registration and complaint tracking. These are standing service routes, not a newly announced concession. The current reminder itself gives 1912 and the nearest electricity office as assistance options.
The consumer service menu separates bill correction from changes to the name, address, load, category or ownership of a connection. A resident should identify which entry is actually wrong when seeking assistance. A mistaken address and a disputed consumption amount are different requests, even when both appear on the same bill. The forms page also lists a separate document for meter complaints or testing. These existing options help consumers describe the issue precisely when contacting the office after a reminder.
For background, the desk has separately reported electricity complaint hearing hours, earlier local power maintenance, and water and sewer tender notices. The November 12 development concerns payment reminders in the named electricity substation areas.
