GURUGRAM: The residents' welfare association of Sector 57 has approached the Haryana Human Rights Commission, saying the sector's internal roads have gone without regular sweeping for nearly two years despite repeated complaints to the Municipal Corporation of Gurugram.
The association said the problem began when the corporation handed over sanitation work in the area to a private agency in late 2024. Since then, residents said, only four or five workers turn up, mostly to clean the market, and the rest of the sector is largely left unswept.
RWA president Roshan Lal Yadav said the sector once had about 63 sanitation workers. He asked how four workers could be expected to cover a sector of this size, and alleged that waste collected from the market is being dumped near the sector's water boosting station. That is an obvious hygiene worry, since the boosting station stores and pumps drinking water for the homes around it.
Residents said they raised the issue with officials more than once and also filed it on the CM Window grievance portal, but the complaint is still pending. CM Window is the state's online grievance system, which forwards each complaint to the department concerned and lets the complainant track its status. A sanitation inspector visited the area at one point, they said, but could not give a clear answer on when regular sweeping would resume.
Yadav said the corporation was paying the agency lakhs of rupees while the work was not being done on the ground, and that the payments deserved financial scrutiny. These are the association's allegations, and the corporation's account of the contract, including how many workers it is supposed to deploy in Sector 57, has not been made public.
RWA general secretary Jaipal Kaushik said internal roads need to be swept on a fixed schedule and that there was no visible system for it now. He said the corporation must make sure the contractor deploys adequate staff and actually does the work.
Why residents went to the rights commission
In their petition, residents said the long gap in sanitation is affecting their health, safety, dignity and quality of life, which is the ground on which they have asked the commission to step in. The commission, set up under the Protection of Human Rights Act, 1993, can call for reports from government bodies and recommend action.
It has done that in Gurugram before. Last month the commission ordered a citywide audit of drainage in Gurugram after complaints over waterlogging, which gives residents some reason to expect the sweeping complaint will at least be taken up.
Sector 57 is not the only area to raise this. Residents of Sector 9A have complained of a sanitation staff gap after a private sweeping contract ended, and the corporation has been floating short-term road sweeping contracts to fill such gaps. The pattern in both places is the same: once work moves to an outside agency, residents say they lose any clear way to check who is supposed to show up and when.
The complaint comes while the corporation is running its 10-day drive to clear 21 garbage points across the city. That campaign targets open dumping spots, and does not by itself restore daily sweeping on the internal roads of residential sectors.
For residents elsewhere with the same problem, civic complaints can be lodged with the corporation through its official channels on mcg.gov.in and on the CM Window portal, and a pending complaint can be escalated if it is marked resolved without work being done.
Sector 57 is one of the older plotted sectors in the Golf Course Extension Road area, with independent houses, a market and wide internal roads, which is the kind of layout that needs a steady sweeping crew rather than occasional visits. It is now for the commission to decide whether to issue notice to the corporation and seek a report. Any reply from the corporation would have to say how many workers the sanitation contract provides for Sector 57 and whether the agency has been meeting that number.
