GURUGRAM: The district administration has reiterated that Samadhan grievance camps run every Monday and Thursday from 10 am to noon at district and subdivision levels, while directing departments to keep complainants informed about pending cases. The instruction appears in its 12 October update after SDM Hitendra Kumar heard residents' complaints at Monday's sitting.
The official release records five complaints across departments and says most were resolved at the venue. It does not give an exact disposal figure. Five complaints heard therefore cannot be reported as five complaints solved, nor does the account establish a same-day result for every person attending a future camp.
Issues raised included electricity, water, Parivar Pehchan Patra or family ID, and old-age pensions. Officials were directed to act promptly on unresolved matters and tell the people concerned about their status. The range illustrates the camps' cross-department format, where residents can raise an administrative problem before officials from the relevant services.
An earlier district release dated 8 October records 11 complaints heard by ADC Sonu Bhatt at district headquarters. It repeats the same Monday and Thursday, 10 am to noon schedule. That count belongs to a separate sitting and is not a citywide or monthly total.
Confirm the local venue before travelling
Under the published weekly pattern, the next regular Thursday after today's publication is 15 October, from 10 am to noon. This date follows from the recurring schedule; it is not a separate notice confirming the location or room for a special camp on that day. Residents should check the relevant district or subdivision arrangements before setting out.
The district administration's contact page lists the Deputy Commissioner's office at the first floor of the Mini Secretariat near Rajeev Chowk. It gives 0124-2321144 and dcgrg@hry.nic.in as contact details. That is an office contact address, rather than confirmation that the next camp will be held in a particular room there.
As practical preparation, a resident can keep a short written account of the problem and copies of any earlier complaint or departmental response. Where a reference number already exists, retaining it can make follow-up more specific. This is reader guidance, not a newly announced application checklist or a claim that a particular identity document is compulsory.
The releases describe a hearing and instructions to departments. They do not announce changed eligibility for pensions or family-ID services. A complaint about an application can be raised through the camp, but attendance itself should not be treated as approval of the underlying benefit or correction request.
Ask about action on the pending case
The follow-up direction in the 12 October release is relevant for residents whose matter was not settled at the sitting. Officials are expected to communicate the status of the resolution, rather than leave the complainant without an update. Neither of the two releases specifies one universal number of days in which every category of complaint must be resolved.
A useful follow-up can identify the earlier complaint, the department handling it and the response still awaited. Keeping the date of the camp and any acknowledgement alongside that record helps distinguish a fresh complaint from an unresolved one. Readers should seek the case-specific next step instead of assuming the general instruction amounts to a guaranteed disposal deadline.
For relevant civic matters, the GMDA Complaint Handling System offers a separate digital route. Its public page provides citizen registration, complaint registration and complaint-status checking. It lists the helpline 1800 180 1817, phone 9873353224 and WhatsApp number 7840001817.
That portal should not be described as the online version of the Samadhan camps. The sources reviewed do not establish integration between the two, or show that the GMDA service handles every pension or family-ID issue. Residents using it should check that the matter falls within the service's relevant complaint categories.
For wider civic context, Dalimss News has covered the city's road-repair programme and directions on waste and civic complaints. Those reports concern separate developments. The current camp update provides the recurring hearing window and an instruction to keep residents informed, without promising a fixed outcome for every case.
