GURUGRAM: Gurugram Metro Rail Limited has invited bids for utility shifting and traffic-diversion works between Sector 9 and Cyber City, with an estimated cost of ₹62.25 crore including GST. The separate AC-05 package has a nine-month completion period. Its boundary excludes Sector 9 station and includes Cyber City station.
The October tender notice lists document sales from October 12 and an online pre-bid meeting at 10.30 am on October 22. Bids run from November 4 to 3.30 pm on November 11, with technical bids opening at 4 pm that day.
This procurement notice gives no street-wise diversion or closure date, contractor award or passenger-service start. Its nine-month period concerns utility and traffic works.
Separate from the viaduct contract
GMRL’s AC-03 notice covers the viaduct and elevated stations. That package lists ₹1,662.53 crore including GST, a 30-month completion period and bids from November 9 to 18. Dalimss News previously reported the state clearance for the civil package and the subsequent construction tender. AC-05 covers utility and traffic works; AC-03 covers the viaduct and stations.
What the published safeguards require
The project’s June 2026 environmental and social assessment sets out how utility work is meant to be managed. The contractor is to identify underground and overhead services and submit diversion proposals to GMRL. The agency then seeks approval from the utility owner. Shifting is to take place under that owner’s supervision, while special services such as gas pipelines are to be moved by the utility-owning agency in coordination with GMRL.
The same assessment calls for advance construction schedules to reach affected communities and service departments, alternative arrangements to maintain services, and temporary access where construction obstructs establishments. Damaged services are to be repaired immediately. Its traffic guidelines require consultation with traffic police and municipal authorities, marked diversion routes, lighting and secure barricades. The guidelines give particular attention to schools, hospitals and residential areas. Large information boards are to be placed at least 200 metres before work zones on both sides. These are published project commitments, not evidence that a particular street has received notice or that a diversion has been approved.
Temporary loss of access also appears in GMRL’s March 2026 Resettlement Action Plan. Its entitlement matrix provides for eligible residential titleholders facing access restrictions to receive shifting assistance and comparable rental accommodation support, or suitable nearby accommodation for shorter interruptions. The distinction between a home that loses access and a property acquired permanently is built into the plan; the tender notice does not identify individual beneficiaries.
For business titleholders, the plan bases compensation for revenue lost because of restricted access on verified GST filings and income-tax returns from the preceding two financial years, calculated for the affected period. It separately requires compensation and resettlement assistance before displacement or removal of affected assets. The plan also makes the contractor responsible for construction-related structural damage, assessed at replacement cost using the latest Public Works Department Basic Schedule of Rates, without deducting depreciation. It calls for notification and assistance before affected people must move. These provisions describe the assessment framework; they do not establish eligibility or payment for any particular shop.
The published complaint process
GMRL’s June 2026 Stakeholder Engagement Plan lists phone, email, letters, written complaints at site offices or the GMRL office, and grievance boxes as complaint channels. It covers concerns including damaged utilities, obstructed traffic, construction dust and property damage. The Public Relations Officer is the nodal contact within the process, and each complaint is to receive a unique registration number.
The plan sets a two-day acknowledgment period and a 30-day field-level resolution period. Unresolved cases automatically move to headquarters, where a further 30-day standard from receipt excludes compensation matters. Titleholder compensation complaints go to the land acquisition officer within three working days after receipt by the Public Relations Officer. These are stated standards, not evidence of how individual complaints have actually been handled.
It also provides for traffic-advisory press releases, website notices and other public communication during implementation. Road users still need location-specific notices describing changed routes and access.
